- About This Policy
ATB Plumbing & Heating is committed to the protection of your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy states how we aim to achieve this and includes the information collected when:
You use our website (atbplumbing.co.uk)
You make an enquiry via our website
- Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
- Who We Are?
ATB Plumbing & Heating are Rainford’s independent Plumbing & Heating company.
ATB Plumbing & Heating is a company incorporated in England and Wales with registered number:******
Our registered office and main trading address is: 10 The Avenue, Rainford, Saint Helens WA11 8DR
Our registered VAT number is:*********
- How Do We Collect Information About You?
We collect information from you:
When you make a booking
When you leave feedback or a review
When you sign up to marketing emails
- What Type of Information is Collected From Our Customers
When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.
When you make a booking, ATB collects information such as:
Your telephone number
Your email address (used for estimates, booking confirmation, and feedback emails)
Your billing information taken for deposits, or holding credit card information for use in the case of cancellations
Any comments/feedback you submit
Marketing preferences (whether you opt-in or opt-out)
When you access our website:
There is “Device Information” about your computer hardware and software that is automatically collected by ATB Plumbing & Heating. This information can include:
Device type (e.g. mobile, computer, laptop, tablet)
Browser information (e.g., type, language, and history)
Referring website addresses
Other data about your device to provide the services as otherwise described in this policy
Location information (we may receive your generic location, such as city or neighbourhood)
- How is Your Information Used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
Sending you service emails (estimates, booking confirmation, feedback and service reminders)
Improving our products and services
Sending marketing communications if you have opted in to receive them
We may use the information to customise the website according to your interests.
- Who Has Access to Your Information?
We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part, we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold.
- How and Where Do We Store Data?
All information collected from users of this site is owned solely by ” ATB Plumbing & Heating”.
From marketing emails, whereby you have opted-in verbally, or digitally through our chosen e-marketing platform; Mailchimp.
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.
- Your Choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at:firstname.lastname@example.org
You have a right to request a copy of the personal information that ATB Plumbing & Heating holds about you and have any inaccuracies corrected. Any such requests should be made by email to:email@example.com
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.
- Changes to This Statement
- Contact Information
If you have a question or query in respect of the information collected on this website, please email us at:firstname.lastname@example.org